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Governance, Consent, and Complaints

-'Putting Patients First'

Hillswick Practice tries to provide a high standard of Medical Care at all times.

We have a practice charter available for patients to read-

'Putting Patients First'

“In this practice we aim to provide you with the best possible treatment and advice at all times and to help you to keep healthy”.

All doctors and locums are fully registered with the GMC, are fully insured and appropriately qualified to be practicing in  General Practice.


All Doctors are required to abide by Good Medical Practice, guidance provided by the GMC.


All Doctors are required to undergo regular Appraisals, keep up to date, reflect on significant events and Audit their performances.


Our staff are encouraged to have training in Child protection, Palliative care, and BASICs emergency training.


We have  policies  on the running of the practice including Confdentiality,


 Equality and Diversity,

Health and Safety, 

accessing Medical Records / GDPR


We require our  staff to be helpful and courteous, and treat patients with dignity at all times.

“We are committed to giving you the best possible service.

This will be achieved by working together”.


Very occasionally patients feel that there are things we could have done better. We welcome feedback and suggestions, good or bad.


If you have a complaint about the practice, we would encourage you to discuss this with us .If you would like to make this complaint in writing  we will provide you with information  to help you  make your complaint. Frances is the complaints officer.


Suggested Complaints letter


Very rarely and regretably, if patients are rude, deceptive, violent or offensive towards staff, doctors or other patients or the doctor patient relationship has broken down, we reserve the right to remove them from our list.We have a 'ZERO TOLERANCE' policy on Violence and Aggression towards staff.


Please note too that any patient found to have posted defamatory or derogatory comments relating to Hillswick Surgery, or members of Practice staff, on social networking sites will be warned  and possibly  removed from the practice list. Patients posting comments relating to the Practice will be reported to the appropriate social networking site. ( see Practice Charter)

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