Author: Administrator

OTHER SERVICES

DISTRICT NURSES
Their role is to promote health, aid recovery and enhance the quality of health in chronic or life threatening illnesses. In conjunction with patients and their carers, the District Nurse is responsible for assessing and providing this care in the home on a 24 hour on-call basis. District Nurses can be contacted by telephoning 01806 522567.

HEALTH VISITORS
Public Health Nurses who work with families and communities to promote and support healthy lifestyles and positive parenting.
Telephone: 01806 503277 for further information

OTHER SERVICES

COMMUNITY MIDWIFE
Provides care, advice and support for women and their families before, during and after delivery and also undertakes care of the newborn infant.
Telephone: 01595 743012

PRACTICE LIBRARY
To borrow books please ask Reception staff.

COMPLAINTS, COMMENTS AND SUGGESTIONS
We welcome comments and suggestions on ways we can improve our service. Complaints should be addressed to the Practice Manager.

Hillswick Health Centre

Telephone: 01806 503277
E-mail: shet.hillswickhealthcentre@nhs.scot

information and
services

West Ayre
HILLSWICK
Shetland
ZE2 9RW

Emergency Telephone Numbers:
Doctor: 01806 503277
Hospital: 01595 743000
Ambulance: 999

Data Protection Act Compliant

Wheelchair Access is Provided

SURGERY
OPENING
HOURS

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 13:00

DOCTORS
Dr Susan Bowie Lead GP
Dr Mandy Pegman Associate GP

NURSES
Jeanette Spall (P/T) Practice Nurse
Jackie Sutherland (P/T) Practice Nurse

PRACTICE STAFF
Julie Peterson Dispensing/Admin
Frances Williamson (P/T) Admin / Records
Carol Sandison (P/T) Admin / Dispensing
Kelly Robertson (P/T) Admin

We run a fifteen minute appointment system for the Doctors and Nurses. Please telephone 01806 503277 to arrange an appointment. If we are busy and your appointment is not urgent you may be asked to come the following day. If you need urgent attention please explain to the reception staff and you will be given an appointment the same day. If you wish to speak to the doctor on the telephone urgently, you will be put through but, if it can wait, it is better to ring after 14:00.

INFORMATION

HOME VISITS
If you need a home visit it will be helpful if you leave a message with the reception staff as to what is wrong. The Doctor will visit after the morning surgery. If you need urgent attention you will be seen immediately.

OUT OF HOURS CONTACT
The Hillswick Doctors do 24 hour cover. The telephone (503277) is diverted to the doctor’s house when the Surgery is closed. If the Doctor is already out seeing a patient, the telephone will be diverted to the Gilbert Bain Hospital whose reception staff will take a message and contact the Doctor. If it is a life-threatening emergency please ‘phone 999.

REPEAT PRESCRIPTIONS
Please telephone and pre-order your repeat prescriptions. 48-hour notice is preferred to allow time for the Doctor to sign your prescription and for your medication to be made up with care. You may be asked to make an appointment with the Doctor if your treatment needs to be reviewed.

STAFF LUNCH
Although we remain open over lunchtime, it is greatly appreciated if patients could avoid ‘phoning the surgery between 13:00 and 14:00 to allow staff to have lunch.
However, emergency/urgent calls will always be answered at this time.

OTHER SERVICES

CHILDREN’S IMMUNISATIONS
By appointment with the Doctor and Practice Nurse.

ANTENATAL CLINICS
By appointment with the Midwife on Monday afternoon.

CHRONIC DISEASE CLINICS
By appointment with the Practice Nurse on Monday, Tuesday, Wednesday, Thursday.

CHILD HEALTH SURVEILLANCE
By appointment with the Doctor / Health Visitor.

HEALTH IMPROVEMENT CLINICS
By appointment with Health Improvement Advisor on Tuesday.

CERVICAL SMEARS
By appointment with the Doctor.

MEDICALS
If you require a medical, eg for insurance or employment, please contact the reception staff and an appointment will be made (there will be a charge for this service).

CONTRACEPTIVE ADVICE
By appointment with the Doctor. Advice on emergency contraception is always available.

CONDOMS
Available—free in the toilet.